InsideOut Coaching™ Program


Challenge
Great teams rarely produce exceptional results without a great leader or coach. Your managers are the people who inspire, affirm, correct, and unleash front line employee performance. To achieve breakthrough performance, managers need to excel in their role as a trusted advisor and coach. Employees need to see their manager as a personal champion instead of a probationary officer. How does an organization achieve this type of coaching-mentoring relationship between its managers and employees?
Solution

InsideOut Coaching: Tools for Team Leaders is a program that turns an ordinary, task-oriented manager into an extraordinary, results-oriented coach for your employees. This program focuses on two primary coaching skills: (1) understanding key elements of human performance and how to influence them, and (2) learning and practicing a process for holding effective coaching conversations with employees to increase engagement and get results.

The coaching process we teach allows the manager to have effective coaching conversations that:

  • Eliminate interference for employees and help them pay attention to critical tasks.
  • Help employees set goals and take responsibility for results.
  • Enable employees to reach for even greater performance.
  • Develop trust and understanding between managers and employees so even difficult or uncomfortable discussions have a positive outcome.


We provide managers with a process for helping employees set, track, and achieve goals. In this program, managers learn to use the GROW Model as a framework for their coaching discussions.

Managers learn to help employees set their own goals and be accountable for results. Managers aren’t dictating the answers; they are allowing employees to find their own solutions, which promotes accountability and engagement from the inside out.

InsideOut Coaching Program Outcomes
InsideOut Coaching: Tools for Team Leaders will help managers:
  • Use a simple, repeatable coaching vocabulary and process that can be applied in numerous situations.
  • Coach others to recognize their true talents by creating awareness, eliminating interference, and setting and reaching goals.
  • Navigate difficult conversations with more confidence and greater accountability.
  • Communicate and receive feedback in fast and effective ways.
  • Engage in effective performance reviews.

Service Description

Duration

 1 day

Delivery Options

 A leader-led program that can be delivered by an InsideOut presenter or a certified client facilitator.

Audience

 Senior, mid line, and front line managers.

Certification Process

 Attend IO Coaching.
Attend a 2-day, train-the-trainer program.

Critical Applications
  • Unite team members around organizational and team goals.
  • Maximize existing training of people.
  • Improve dialog of performance reviews.
  • Generate ownership of and accountability for specific actions.
  • Tap into the full breadth and depth of talent on your team.

Value Proposition

 Managers use a simple, repeatable coaching process to achieve breakthrough performance.

Program Deliverables

 Leader’s Kit:
  • Leader’s guide
  • Teaching materials CD
  • Access to online program tools
  • Program videos

Participant Kit:
  • Participant workbook
  • GROW pad and GROW card
  • Access to online program tools

Program Tools

 Participants are given access to the online InsideOut Coaching Community where they can revisit concepts, download tools and job aids, watch program videos, and share best practices with others.

What do you do when “no whining!” doesn’t work? The Minneapolis Convention Center’s 1-day training investment in InsideOut Coaching resulted in 50 percent fewer grievances and disciplinary actions. “GROW coaching … ensures that we treat people the way they’d like to be treated. We’re talking instead of telling. Nine out of ten times, one conversation solves the problem,” says Katharine Bonneson, seminar participant.